hann Terms and Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and hann ("the Platform", "we", "us"). By registering an account on hann.vu, accessing any part of the platform, or placing any bet or wager, you confirm that you have read and understood these Terms and agree to be bound by them.

These Terms apply to all services offered by hann, including sports betting, slot games, fish games, live casino, and any other gaming products available on the platform. The Terms should be read alongside the Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between the Platform and the Player.

2 Eligibility

To register and use hann, you must meet all of the following eligibility requirements:

• You are at least 21 years of age at the time of registration.
• You are physically located in the Philippines.
• You are acting on your own behalf and not on behalf of any third party.
• You have not previously been excluded or banned from the hann platform.
• You are not a current employee, contractor, or affiliate of hann or any related entity.

hann reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification may result in suspension of account access and any associated funds until the matter is resolved.

3 Account Registration and Security

Each person is permitted to hold only one active hann account. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited and may result in the permanent closure of all associated accounts.

When registering, you must provide accurate, truthful, and complete information. You must complete KYC (Know Your Customer) verification as required by the platform. This involves confirming your identity using valid Philippine identification documents.

You are fully responsible for the security and confidentiality of your username, password, and OTP codes. hann will never ask for your password or OTP through email, chat, or any third-party channel. If you believe your account has been compromised, contact hann support immediately through the platform.

• Use a strong and unique password for your hann account.
• Never share your login credentials or OTP with any other person.
• Log out from your account after each session on shared devices.
• Notify hann support immediately if you suspect unauthorised access.

4 Deposits and Withdrawals

All financial transactions on hann — including deposits, bets, winnings, and withdrawals — are conducted exclusively in Philippine Peso (PHP). hann does not support foreign currency deposits, credit card payments, or cryptocurrency transactions for gaming purposes.

Supported deposit channels include Philippine online banking, bank transfer via InstaPay or PESONet, and supported local e-wallets where available. The list of currently supported payment channels is displayed within the Deposit section of your account.

Deposits must originate from a payment account registered in your own name. Deposits from third-party accounts are not permitted and may result in the funds being held or returned. Withdrawal requests are processed to the same channel used for the original deposit unless otherwise agreed through the platform's support process.

• All transactions are in PHP — no foreign exchange applies.
• Deposits must come from accounts in your own name.
• Credit cards and cryptocurrency are not accepted for deposits.
• Minimum and maximum transaction limits apply per payment method.

5 Betting and Gaming Rules

All bets and gaming activity on hann are subject to the specific rules applicable to each product — sports betting, slots, fish games, live casino, and any other available format. These product-specific rules are accessible within each section of the platform and form part of these Terms.

Bets once confirmed are final and cannot be cancelled or modified unless the platform specifically offers a cash-out or similar feature for a given market. In the event of a technical error affecting a game result or bet settlement, hann reserves the right to void affected bets and refund the relevant stakes to player balances.

hann reserves the right to limit or restrict bet sizes at its discretion, including on individual markets, game types, or player accounts, without being required to provide specific reasons.

6 Player Conduct

All players are expected to use hann in good faith and for legitimate personal entertainment purposes only. The following conduct is strictly prohibited on the platform:

• Exploiting software errors, glitches, or unintended features for financial gain.
• Using automated bots, scripts, or software to place bets or interact with the platform.
• Engaging in match-fixing, collusion, or any form of cheating.
• Using hann for any unlawful purpose including money laundering.
• Providing false information during registration or KYC verification.
• Sharing or selling access to your hann account to any other person.

Violation of these conduct standards may result in immediate suspension or permanent termination of your account, forfeiture of balances, and referral to relevant authorities where appropriate.

7 Promotions and Bonuses

hann may offer promotions, bonuses, cashback arrangements, and other incentive programmes from time to time. Each promotion is subject to its own specific terms, which will be communicated at the time the promotion is made available. Players should review those terms carefully before participating.

hann does not guarantee the availability of any specific promotion at any time. Promotional terms — including any applicable turnover or wagering requirements — are set on a per-promotion basis and are not negotiable. Attempting to abuse promotions or claiming promotional benefits through fraudulent means will result in those benefits being voided and may lead to account action.

8 Responsible Gaming

hann is committed to providing a gaming environment that supports responsible play. Gaming on hann is intended as a form of entertainment. No game or bet carries any guarantee of financial return, and losses are a normal and expected outcome of gambling activity.

Players are strongly encouraged to set personal deposit, loss, and session time limits. hann provides tools and information to support this through the Responsible Gaming section of the platform. If you feel that your gaming activity is becoming difficult to control, please use the available self-management tools or seek external support.

• Only gamble with money you can afford to lose.
• Set a personal budget before every gaming session.
• Take regular breaks and avoid chasing losses.
• Self-exclusion options are available through the platform.

9 Privacy and Data

hann collects and processes personal data in accordance with the Privacy Policy, which forms part of these Terms. By registering on hann, you consent to the collection and use of your personal data as described in that policy. This includes information provided during registration, KYC verification, and normal platform use.

hann will not sell your personal information to third parties. Data is used for account management, payment processing, fraud prevention, and regulatory compliance purposes.

10 Intellectual Property

All content on the hann platform — including but not limited to text, graphics, logos, game designs, software, and interface elements — is the property of hann or its licensed content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any part of the hann platform without prior written permission. Accessing the platform grants you a limited, non-exclusive, non-transferable right to use its services for personal, non-commercial gaming purposes only.

11 Limitation of Liability

hann provides its platform and services on an "as available" basis. While we take reasonable steps to maintain platform availability and accuracy, we do not warrant that the platform will be uninterrupted, error-free, or continuously accessible.

To the maximum extent permitted by applicable law, hann shall not be liable for any loss of funds, data, profits, or goodwill arising from platform use, technical failures, service interruptions, or actions taken in connection with account enforcement. Players accept that online gaming involves inherent financial risk and that all bets are placed at the player's own risk.

12 Account Suspension and Termination

hann reserves the right to suspend, restrict, or permanently close any account at its discretion. Common grounds for account action include but are not limited to:

• Violation of any provision of these Terms.
• Failure to complete KYC verification within a required timeframe.
• Evidence of fraudulent activity, identity misrepresentation, or money laundering.
• Creation of multiple accounts by the same individual.
• Abuse of promotions or exploitation of platform features.

Where an account is closed due to a breach of these Terms, hann reserves the right to withhold or void balances as appropriate. Players may close their own account voluntarily at any time by contacting hann support through the platform.

13 Changes to These Terms

hann may update these Terms and Conditions at any time. When changes are made, the updated version will be posted on this page with a revised date. Continued use of the platform following any update constitutes your acceptance of the revised Terms.

If a change is material, hann will make reasonable efforts to notify active players through the platform. It is your responsibility to review these Terms periodically to stay informed of any updates.

14 Contact

If you have any questions about these Terms and Conditions, or need assistance with your hann account, please contact the support team through the help channel available within the platform. You can also reach us by email at [email protected] — displayed here for reference only, not as a clickable link.

For questions specifically related to responsible gaming, self-exclusion, or account limits, please visit the Responsible Gaming section for guidance and available tools.